Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
If an item has a major problem, you can choose a refund or exchange. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
We are not required to provide a refund or replacement if you change your mind. Please keep your proof of purchase.