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Consumer FAQ

Shopping

Who are you buying from?

Unlike other online shopping giants, you are buying directly from local bricks & mortar businesses across Australia. Your purchases are not being sent from overseas nor picked by machines in massive warehouses, your items are coming straight from local businesses who appreciate your support.

Browsing for items

You can browse and shop from all local businesses without the need to create an account. However, if you want to save time at the checkout and improve your experience, create an account to save your delivery details, favourite items, and more. Visit our Sign Up page today!

Making a purchase

At present, GIVE Me Deals only allows purchases from one business at a time in any single transaction. To make a purchase, please press the 'Purchase' button on the listing page and fill out all the details on the Order Summary page before pressing 'Complete Purchase'. If you are unsure about the purchasing process, please Contact Us. If you have any questions about the product, please contact the business who are better positioned to answer any specific questions about their goods or services.

Payment methods

GIVE Me Deals accepts payments by Visa and Mastercard debit/credit cards. Payments and saved cards on GIVE Me Deals are powered by Stripe External link, our secure and trusted payment processor. Stripe is a world renowned payment processor that is used by the biggest brands in the world. GIVE Me Deals does not hold any consumer credit/debit card details - your details are secure with Stripe.

Checking the status of your order

Consumers who made a purchase while logged in can check the status of their order in their Purchases page. Even if you didn’t create an account, you'll still receive an email with your Transaction ID and Order Summary. For orders delivered with Australia Postage, you will receive an update when the business ships your order, or adds a tracking number.
If you need assistance, please contact the local business or contact our Support team.

Saving a product for later

See a product you like and want to bookmark for later? Just click the heart icon and it will be saved to your Saved Products list.

Saving a business for later

Love shopping at a particular business? Just click the heart icon and the business will be saved to your Saved Businesses list.

Issues

I have an issue with my purchase

Each business is solely responsible for the supply and provision of returns and refunds of their own listings. Each business has their own refund, return and cancellation policy and we encourage you to check with the business before making a purchase.
If you have a problem with your purchase, including faults or damages on arrival, please contact the business directly stating your transaction ID, name and your issue. The business then has three days to resolve the issue.
If a resolution cannot be met, please contact our Support team. 

Returning an item

Each business has their own refund and returns policy and we encourage you to check the product listing before making a purchase. If you have a problem with your purchase, please contact the business directly stating your transaction ID, name and your issue.

Complaints about a business

The GIVE Me Deals team welcome feedback on consumers experience while shopping on our marketplace. If any consumer has a legitimate complaint regarding any business on our platform, we encourage to be advised of the background and we will investigate accordingly. Please direct any concerns or complaints to our Support team. 

Accounts

Creating an account

To create an account, please visit the Sign Up page.

Saved cards

Your credit/debit card details can be saved securely on your account to enable faster and more convenient purchases while shopping on GIVE Me Deals. Card details and purchases are managed by our partner Stripe, a world renowned payment processing company. GIVE Me Deals does not have access to your payment details, so you have the confidence that your card details are safely stored on your account. To manage or add a card, go to the Saved Cards section of your Account.

Purchase history

All of your past purchase activity is available to be viewed under the Purchases section of your Account. Click on the Transaction ID to access your receipt. We recommend consumers create an account and take advantage of the features and functions GIVE Me Deals offers which combines convenience and simplicity. Even if you do not have an account with Flash Market an email will be sent to you upon completing your purchase with your transaction ID and your order Summary.

Can Businesses see my details?

When you purchase from GIVE Me Deals, the business you purchased from will be able to see the contact details provided on the Order Summary page, in case of a need to contact you if there are any complications with your purchase. As per our T&C’s, a business can only contact a consumer if necessary in relation to completing your order. If you believe a business has violated this condition, please contact our Support team. 

Do I have to create an account?

You do not have to create an account to shop on GIVE Me Deals, however personalised accounts are the most efficient way to manage your GIVE Me Deals experience. You can save your details on your account to simplify the checkout process, save your favourite businesses and items, and keep a history of your purchases through your account.

Delivery & Pick Up

Picking up a purchase

If you have selected to pick up your delivery, please follow the instructions the business provides in the listing. Some businesses may not offer this feature for some or all of their listings. When you are picking up your order, please have your Transaction ID or your digital receipt ready to present to the business. The business may also ask you to confirm your ID before handing over valuable items.

Can I pay cash on pick up?

Unfortunately not. The positive is by purchasing on GIVE Me Deals, you can skip the queue and collect your order straight away, knowing that it's paid for in full.